Mobile Apps for the immobile

Filed under: Innovation,Policy,Technology — lenand @ 3:34 am
Tags: ,

The latest threat to make application for all services on-line, as reported in the  Guardian may have cost benefits – but it is plainly unsuitable for elderly and other digitally excluded staff.

“The plans are likely to infuriate millions of people. Around 27% of households still have no internet connection at home and six million people aged over 65 have never used the web.”

Post Office facilities are still more common than local council offices, but they are reducing in number and many are inaccessible by being located in basement of retail stores.   Schools might be another suitable location.  But for the truly immobile, something different must be done.  The on-line system must be taken to the citizen.  This will create its own set of problems for reducing numbers of service staff, so Quarkside says:

  • Develop web based (=Cloud based) applications
  • Make sure they are suitable for chronically slow G2 or G3 telecommunications
  • Also, make them work on small screen smartphones – for those who have them in preference to home based devices.

The policy is easy.  Doing it needs leadership.


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