Quarkside

16/03/2011

Shared Services says SOCITM Strategy

Filed under: Governance,Strategy — lenand @ 9:17 pm
Tags: , , , , ,

Top marks to SOCITM for developing an open consultation on an ICT strategy for local government.  “Routemap for Local Public Services reform – enabled by ICT“.  As the President of SOCITM confirmed “We have never actually had a strategy and action plan for IT-enabled local public services, let alone one conceived for a citizen-driven public sector.”  So it is long overdue and should help beleagured ICT Managers (aka CIOs) to squeeze out more from less.

The five year Vision is straightforward:

  • “pan-local/pan-public-sector” ICT provision , encompassing strategy, architecture and commissioning, to drive efficiency and reform of public services, according to the needs and preferences of people in the diverse places that make up the UK.
  • ICT footprint in terms of people, technology, process and costs to be reduced substantially from today’s level.

The way to achieve it is through sharing, re-design and innovation.  Note that Sharing must come first to achieve the economies of scale and buying power.  Sharing is dependent on partnerships and there’s already been a lot of investment in how to form, implement and sustain multi-agency, information sharing partnerships.  The research and test projects revealed nine dimensions that have to considered for successful partnerships.

  • Business Scope
  • Governance
  • Legal Issues
  • Information sharing
  • Identity Management
  • Federation
  • Transactions, Events, Messages
  • Infrastructure
  • Sustainability

The SOCITM Strategy covers most of the dimensions, but there’s one glaring omission; Identity Management.  All shared service systems WILL FAIL if identity management methods are not applied to both staff and citizens.  Both need federating across the public sector infrastructure. Identity Management cannot be tagged on at the end of a project – look how ContactPoint suffered.

Within the Governance dimension lies funding.  Believe it or not, the inability of partners to agree a funding structure is the primary reason for the failure of partnerships.  The funding formula for shared services should be agreed on Day 1.  This a CEO and CFO role, not the responsibility of the CIO.

The benefit of drafts for consultation is that improvements can be made, and there are over 400 local authorities that can contribute their knowledge and experience.

 

 

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1 Comment »

  1. […] hope that there will be some input from Socitm in due course, they are used to managing wide consultations in public sector ICT. Advertisement […]

    Pingback by UKRA: Where are Citizens and Local Authorities? « Quarkside — 22/01/2012 @ 8:00 pm | Reply


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