HMRC technique for raising money

Filed under: Process — lenand @ 12:56 pm

The Government Gateway gives access to business and personal accounts with HMRC.  There does not seem to be a restriction on how many accounts you can access – but that’s another story.  Even if you are logged on, a business user has to enroll for each service, such as VAT and PAYE.  However, you are not warned that each of these services require separate notification. This is particularly galling with PAYE; they insist on sending the tax reference number by snail mail – they don’t seem to trust secure email.  Then when you try to enroll, they finally let you know that you have to apply for a new Activation Code – and this adds another seven days for snail mail.  Why such a convoluted process – I’d love someone to steal my codes and pay my tax bills.

The consequence is a late payment fine for 14 days delay for what should be done in 30 minutes.  An example of bureaucracy increasing Government income.



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