Google risks Gmail defections

Filed under: Governance,Technology — lenand @ 11:14 am
Tags: ,

The new Compose is a serious threat to use of Gmail.

It is so trimmed down as to be unworkable. Things like sending address, to: CC: and BCC, reply to all, attach a file and even more, were easily viewable and usable with one click. Now it is several clicks through meaningless icons. It is a hindrance to productivity. Fewer clicks and comprehension wins over blank space every time.

The old screen, which used words, is impossible to re-find.  The very least should be a clear option to choose.  In their defence, it may be easier to use on a small screen smartphone device and that may be their most lucrative target market.  However, they could easily identify the screen size and adjust the presentation to suit.

Their user interface design team should take note of the differing needs of their clients, especially the elderly – who disengage if change disrupts their normal behaviour. Randomly moving a mouse pointer brings up new icons, which may or may not be useful.  What is wrong with showing all the options available?

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