Quarkside

06/01/2011

PASC 3: Learn from success, not just failure

The third of the Public Administration Select Committee (PASC) 12 questions, asks:

3. Have past lessons from NAO and OGC reviews about unsuccessful IT programmes been learnt and applied?

Too many past and present failures demonstrate that People have not learnt how to manage complex programmes consistently. Internal programme management skills have not been developed sufficiently. Contracting out so much of the work is evidence of a lack of internal skills and abrogating much of the responsibility the big suppliers, who are not averse to earning extra income.

Prince2 was developed by OGC with public sector programmes and projects in mind. Prince2 clarifies the desired Outcomes and People responsible for controlling the Assets and Processes to reach measurable Outcomes on Time, with regard to Risk throughout. It is no accident that the Eurim information governance basic principles of information governance  have been adopted by Quarkside as a mantra. The use of Prince2 entirely supports the seven dimensions of information governance.   Another disappointing example is the amateurism of the Prime Minister’s Structural Reform Plans (SRPs). There’s no apparent Prince2 programme management regime. It looks like an unco-ordinated set of To Do lists and no evidence of a transparent risk register. The avoidance of standards is endemic. In the private sector it could be a career limiting offence.

Quality assurance and risk assessment must be performed by independent bodies, not the prime contractor. Even internal staff cannot be relied upon to expose failures of people who may be planning their career path – but collecting evidence will be hard.

Finally, the question is too narrow in the sense that it is possible to learn from success, not just failure.  I remember a quotation from a project management guru.  “A good project manager resolves problems, a better project manager avoids problems before they happen.” Paradoxically,  the career of the better, risk aware, project manager is worse – because the success is below the management radar.

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